MUMBAI, India, Nov. 14 /PRNewswire/ -- Unified Communications (UC) is revolutionizing the business landscape. In response to the current economic forces, companies are already taking an "evolutionary" approach to advancing their businesses in terms of communication. UC is the amalgamation of different and disparate communication systems that are available to an enterprise user. UC applications help improve the enterprise user's productivity and enhance collaboration by the integration and convergence of multiple enterprise communication channels.
UC applications are expected to be embedded and integrated into business processes and enterprise applications such as Contact Centers, Supply Chain, etc. The adopters of UC have been across verticals like BFSI, Information Technology, the Government, manufacturing, service providers, and educational institutions. There is a huge untapped market for UC in India, despite the CIOs being unable to quantify the benefits or measure productivity gains
According to Girish Trivedi, Deputy Director, Telecom Practice, Frost & Sullivan, South Asia and Middle East, "Given the current state of the economy, enterprises are placing increasing emphasis on optimizing costs; Unified Communications could be one of the means to significantly reduce long-term costs on travel, achieve faster turn-around in terms of ROI as well as improve overall productivity and efficiency in the workplace. UC has for long been exclusively driven by large enterprises. However, this trend is slowly, yet surely, changing, as several vendors look to cater to the largely untapped SMB segment by formulating innovative models like hosted UC service. Key UC applications such as IP telephony, e-mail, conferencing etc, are being packaged as a hosted service with attractive pricing, in order to lure the SMBs."
Keeping this in mind, Frost & Sullivan, a global growth partnership company, which has been studying the UC market intensely, as part of its efforts to provide a platform for thought leaders, will be hosting a 4-city MindXchange across India and Sri Lanka, titled 'Unified Communications - India 2008'. This MindXchange will aim to provide solutions to the CIOs on UC adoption and help them look at the broad benefits of this technology.
The series will be held in New Delhi, Bangalore, Mumbai, and Colombo on 25th November, 26th November, 27th November, and 10th December, respectively. The discussion will focus on adoption of UC across verticals like BFSI, manufacturing, government, and service sectors. Topics of discussions will include Harnessing the Potential of a Converged Communications Infrastructure, Understanding and Measuring the True Business Benefits of Unified Communications, Enabling Business Process Innovation through Next Generation Enterprise Communications, Intelligent Mobility within the Enterprise, How Managed Services can Enable a Smoother Transition to a Next Generation Communications Platform, and more.
Key decision makers, namely CEOs, CIOs, CTOs, COOs, as well as Vice Presidents, Directors, General Managers, Heads, Senior Managers and Managers from relevant departments such as Information Technology, Operations, Systems, Planning and Implementation Corporate Strategy, Process Control and Management, Process Optimization, Customer Relation and Satisfaction, Internal Audit, Networks, Supply Chain, Logistics etc. are expected to be a part of these series.
Microsoft is partnering the India series as "Platinum Partner". Aspect Software is associating with the Mumbai chapter as an "Associate Partner." For the Colombo chapter, Cisco will be partnering as the "Platinum Partner", Suntel the "Gold Partner"; Aspect Software is the "Associate Partner". Telecom Watch, Telecom Era, and Ciol.com are the official media partners for the event. For more information, please log on to http://www.frost.com/uc
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Media contact:
Caroline Lewis
Corporate Communications - South Asia
P: +91.22.4001 3438
F: +91.22.2832 4713
E: caroline.lewis@frost.com
Nimisha Iyer
Corporate Communications - South Asia and Middle East
P: +91 22 4001 3404
F: +91 22 2832 4713
E: niyer@frost.com
SOURCE Frost & Sullivan
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