New York, United States and Noida, Uttar Pradesh, India
IRMC, one of the world's largest call center services companies, is changing its name to iQor, Inc. With a Center of Excellence in Noida, IntelliRisk Management India Private Ltd. will now be known as iQor India Pvt. Ltd.
"Today, we are one global brand united under one name, iQor," said Vikas Kapoor, President and CEO, iQor. "Over the last three years, we have made enormous strides in promoting a common set of values and processes within our company across the world. Yet the legacy of local brands that were acquired to create IRMC has limited our ability to forge a common global identity in the marketplace. The move to a single name will help us meet this objective."
"Our iQor India office has increased its efficiency by nearly 300 percent, leading to our growth in the market," said Kapoor. "In the last 12 months, we have increased our presence by opening a proprietary Center of Excellence in Noida and tripling the size of our employees in this region."
The company expects this change to be totally seamless to its clients, suppliers and employees. "Our vision, values and processes remain the same," said Kapoor. "We continue to strive for #1 Performance and Zero-Defect Compliance, and we do it with a global footprint, world-class people, and next-generation technology. The new name will simply give us greater global consistency in communicating what we stand for."
The company is gradually converting its licenses, contracts, signage and materials to the new name. In the UK, Philippines and India, this conversion is largely complete. The conversion process will take another 12 months in the U.S. and Canada, but services to clients will be unaffected in the meantime. The entire process will be complete by mid-2008.
iQor India plays an important role in the company's growth plan. The company has tripled its operations in India since 2004, when it first entered the market.
About iQor
iQor provides call center services to some of the best-known companies in the world from 19 Centers of Excellence in five countries and four continents. iQor's 7,000 employees work with state-of-the-art technology giving iQor customers maximum flexibility to tap the best skills of a global workforce. iQor serves clients in a range of industries including financial services, telecommunications, and government. iQor's services include customer care, customer retention and revenue recovery.
Source: Business Wire (Business Wire India)