New research from Zagada Institute focuses on detail 10 city analysis of Mexico's projected 200,000 contact center BPO agents – completes LATAM series and launches subscription model.
Miami-Coral Gables, FL (PRWEB) February 21, 2007 --
Zagada Institute announces the publication of its Mexico Executive Call Center Report 2007: “A Bilingual Oasis.” This executive report format is the third of its three concise reports in its South American series with Argentina and Brazil already published, and its Central America Call Center Report 2007 published as part of its regional series.
The Mexico Executive Call Center Report 2007 offers strategic guidance and detailed decision making cost estimates and economic handlers to corporate buyers, vendors, suppliers, investors and executives about how to compare and evaluate Tier 1 and Tier 2 cities such as Mexico City, Guadalajara, Monterrey, Puebla and Tijuana for site selection, service supplier analysis and investment. The 10 cities responsible for 70% of contact center BPO activity in Mexico are fully evaluated.
The report highlights that with a 60% market share in Spanish agents, Mexico provides the largest number of customer care agents serving the Spanish world; has Latin America's second largest agent population of over 150,000, provides over 33,000 bilingual agents serving U.S. customers and creates jobs for close to 1 million workers associated with the industry. Over 200,000 agents are projected by the end of 2007.
Contact Center BPO revenues are estimated at US$6.7 billion - a US$700 million increase from 2006. Internal growth rate in the sector averaged 17% in recent years while its international outsource business is growing at 27% annually. Its main cities have 577 universities with a graduated stock of 1.7 million and close to 800,000 currently enrolled.
Zagada finds, however, that the country faces a number of internal and external challenges. The key challenges include relatively higher wages and real estate prices, high levels of software and intellectual property costs, and the need to generate more successful locally grown companies. While FDI flows are increasing existing, political tensions and social unrest negatively affective the country's perception score. Additionally, Argentina, Central America, and the Dominican Republic offer effective competition.
Companies are invited to purchase the Mexican report online at
Zagada.com or
SphaeroAlliance.com. Email enquiries should be sent to Taco @ zagada.com. Companies interested in subscribing to Zagada's complete report series are invited to contact Zagada directly at 786 348 7531 or 305 529 9028 to reach our South Florida office, or send emails to Subscribe @ zagada.com.
About Zagada Institute
The Zagada Institute is the research arm of Zagada Markets.
About Zagada Markets
Zagada is a Business Development Analytics firm. The company has three operating units: Research, Capital and Advisory. Zagada is committed to producing quality research and analysis on countries, region, cities, and supplier companies operating in key Nearshore and Offshore locations under its Zagada Institute brand and co-publishes IT reports and benchmark projects with Waagstein Research (
www.Waagstein.se). The company has innovated its publishing approach by producing short actionable executive reports with detailed and supportive data for expedited analysis on locating, partnering and acquiring companies in offshore and nearshore outsourcing markets. Through its SphaeroAlliance.com vendor platform, the company is simplifying the vendor-supplier sourcing process. (
www.sphaeroalliance.com). Zagada Capital intermediates and brokers financing, working capital, mergers and acquisition (M&A) transaction for mid market companies focused on the outsourcing service globalization sector. Please visit Zagada at
www.Zagada.com.
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