Bangalore, Karnataka, India
Wipro BPO, the BPO arm of Wipro Technologies the Global IT Services Division of Wipro Limited (NYSE: WIT), was recently named the 2006 "Best Offshore" in the distinguished Outsourcing Excellence Awards (formerly Editor's Choice Awards). Wipro BPO's award was based on its partnership with Delta Air Lines, who began their successful relationship in 2002.
A panel of industry experts selected winners of Outsourcing Center's annual awards, sponsored jointly this year by Everest Group and Forbes, after a rigorous review of all components of relationship structures and outcomes achieved among the nominations. This year eight relationships won the coveted awards.
To become a finalist in the Best Offshore category, nominees had to meet the following qualifications: achieve maximum possible scores on the initial relationship evaluation; meet all the criteria for Best Offshore Relationship category; and achieve outstanding strategic value outcomes from their relationship.
In its partnership with Delta, Wipro was able to meet all of these goals. Together the companies have developed a number of innovative solutions that allow Delta Air Lines to effectively manage business processes, meet customer service and quality goals, and achieve its strategic corporate goals.
"Delta is a customer-focused company and we wanted a partner who was as dedicated to service as we are," said Gloria Richard, General Manager, Call Center Partner Relations for Delta. "Wipro has demonstrated real ownership and commitment to deliver for our customers and it's this dedication that makes our relationship work and produces winning results."
T.K. Kurien, CEO, Wipro BPO said, "Right from the start, Delta embraced us as a partner rather than a vendor. Open communications and working together toward a common goal has ensured that we deliver a great customer experience. This is definitely a wonderful partnership! "
Stories of the winning relationships will be published in the August issue of Outsourcing Journal (www.outsourcing-journal.com) and will be mentioned in the June 3 issue of Forbes.
Wipro was named 'Company of the Year' in the Indiatimes BPO awards 2006, was recently ranked among the top 10 global outsourcing companies in the world in the IAOP-Fortune Global Outsourcing 100 listings and was also named a winner of the NASSCOM IT innovation awards earlier this year.
About the Outsourcing Excellence Awards
Outsourcing Excellence Awards is an annual program developed by Outsourcing Center, an online community specializing in thought leadership, best practices, and innovation in outsourcing. It is sponsored by Everest Group, which helps companies create customized sourcing strategies and outsourcing relationships that are tailored to their specific situations, as well as Forbes Special Sections.
For more information, please visit www.outsourcing-awards.com and www.outsourcing-center.com
For details about Wipro Limited & forward-looking and cautionary statements please see link below:
www.wipro.com/news/about_wipro.htm
Sanjeeth Boloor, Wipro Technologies, +91 9845294767 sanjeeth.boloor@wipro.com
M. Subramaniam, The Fortex Group, +91 9945688111 subra@fortexgroup.com
Source: WIPRO (Business Wire India)
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