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One in five BlackBerry users eyeing other phones amid Internet service problems: Survey

October 15, 2011 - London

One in five BlackBerry phone users are considering dumping their handsets to switch to another supplier because of the ongoing internet service problems at RIM, according to a study.

According to a survey by shopping comparison website Kelkoo, covering over 1,000 BlackBerry users, 19 per cent are thinking about moving to another manufacturer.

Meanwhile, 42 percent will consider changing later and eight per cent said they have bought a new mobile phone already, the Daily Mail reports.

The survey also revealed that seven out of ten who were planning to get a BlackBerry in the future admitted they would need some reassurance from the manufacturer, as they have been put off by the recent problems.

Chris Simpson, chief marketing officer at Kelkoo, pointed out that 'this week has been incredibly difficult for BlackBerry users across the world'.

Simpson, however, said that BlackBerry offers a market-leading product with a unique service, which nearly a third of consumers admit they will not find with any other manufacturer.

"As such, it has a loyal following and this will stand it in good stead to retain customers," he said.


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