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Aspect Customer Experience (ACE) 2014 Event Successfully Redefines the Context of ‘Customer Experience’ for a Constantly Connected World


March 27, 2014 - Gurgaon, Haryana, India

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions, successfully concluded the second edition of its annual property- Aspect Customer Experience (ACE) India event, held in Goa from March 12-14, 2014. ACE India 2014 brought together over 100 C-level customer and partner representatives from India and the Middle-East region along with the Aspect executive team led by Mr. Stew Bloom, Chief Executive Officer (CEO), Aspect. This year’s edition featured over 15 sessions including exclusive partner and customer sessions, workshops, panel discussions and end-user case studies, which emphasized the need for companies to evolve in their engagement strategies to address today’s highly transformed customer relationship dynamics.
 
The event was flagged off with intensive partner sessions on day 1 followed by sessions on New Aspect, Aspect product roadmap 2013 and beyond, Aspect innovations in delivery models, Aspect Social and many more centered around the theme of multi-channel, mobile, social and cloud on Day 2 and 3. There were also some deep-dive sessions on best practices and approaches, focused on mastering analytics and social interaction, optimizing back office and workforce strategies, and the impending change to differentiated delivery models which were discussed by customers and Aspect business leaders. The audience was also ecstatic to have Amish Tripathi, the renowned author of the Shiva trilogy, bringing about a mythological connect to the discussion about customer service and importance it plays in building a brand.
 
We are overwhelmed with the outstanding response we received from our customers and partner community at the second edition of ACE 2014 in India. The customer service industry has witnessed a sea change given the ever changing customer expectations fuelled with disruptive penetration of smart phones and internet. Organizations need to incorporate a more holistic approach to customer intimacy pervading all touch points. Aspect is responding to this change by introducing new solutions around Omni Channel experience, Front and back office integration and cloud based models making it easy for enterprises to adopt the change.  We are confident that the event provided an enlightening platform for companies to understand the ‘more demanding, more vocal, and less tolerant customer’ and the intricacies of the emerging customer revolution.” said Sanjay Gupta, Managing Director, India, Middle East and SAARC, Aspect Software.
 
The Aspect Customer Experience (ACE) is an annual gathering for the Aspect customer and partner community across the region to learn about Aspect's strategy and product roadmap for the upcoming year, network and build connections, share best practices, experience the latest product innovations, and learn new skills and techniques.
 
About Aspect:

Aspects fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world's most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit http://www.aspect.com/in
 
Aspect and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

Source: Business Wire India

BusinessWireIndia

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