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Indian envoy in UAE acts on complaints about passport issuance and renewal

May 6, 2011 - Dubai

The Indian Embassy in Abu Dhabi will soon designate a consular official to deal with complaints about passport issuance and renewal, said Ambassador MK Lokesh.

"The consular section is already dealing with the complaints over the phone, but a designated official can address the grievances more efficiently," Lokesh said.

He added the teething problems that arose after a new agency - BLS International Services - took over Indian visa and passport services on April 6 had been sorted out.

There had been widespread complaints of poor customer service and inordinate delay in issuing visas and passports after the outsourced services were taken up by the new agency, the Gulf News reported.

Lokesh said the delay in issuing visas was subsequently addressed and the problems with passports had been resolved.

"Now there are no pending passport applications. Passports issued in the UAE and outside the UAE are renewed within five working days and 40 working days respectively," he added.

Asked about a complaint that a passport issued in Abu Dhabi was not renewed in time, the ambassador said there could be a few individual cases where the services had let people down, but the new grievance mechanism would resolve such glitches.

Lokesh made it clear that the embassy will deal with complaints of applications submitted in Abu Dhabi only.

The Consulate General in Dubai will look into complaints related to applications submitted in Dubai and the northern emirates, he said.


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