Home » BWI News » 2013 » November » November 29, 2013

E-governance to Cover 90% of Delhi Government Services

November 29, 2013 - New Delhi, Delhi, India

In the past few years under the Congress government Delhi has made significant improvements in offering citizen services. Soon e-governance is likely to cover 90% of Delhi government services. This will provide huge benefits to the citizens of Delhi.

Some of the key initiatives of the Delhi government so far include:


-- A movement to involve citizens through RWAs with Delhi Government

-- Revolutionary step – nowhere else in India

-- Officers have learnt to work with citizens, and citizens have understood their challenges

-- 6910 RWAs and citizen groups registered in Delhi (2012)

-- 5000 Joint projects handled in 114 Bhagidari workshops

-- The “My Delhi- I care” fund has increased to Rs 45 crore – a fund for RWAs and their needs

Active Involvement of Citizens

-- Peoples participation in Governance – The number of citizen groups voluntarily associated with Bhagidari has risen from 20 citizen groups in 2000 to nearly 7000 in 2012

-- Environment and Conservation of Water – Delhi’s green cover area has increased 7 times in the past 10 years

-- Improving quality of Education – Remarkable improvement in the Class X and Class XII results of Government School of Delhi conducted by Central Board of Secondary Education

-- Improving Public Transport – Convenient and hassle free public transport

-- Reforms for sustainable development – Citizen of Delhi are now enjoying better power supply, simplified procedure of Property Tax

-- Improving transparency, accountability and responsiveness in public services – Peoples faith in government functioning has remarkably increased

Awards and Citations

Govt. of India, 2001 – Bhagidari scheme recognized by Govt. of India. It sponsored Bhagidari Documentation and recommended its implementation in other States.

Commonwealth Agency for Public Administration and Management, 2002 – CAPAM International Innovations Award Programme (category ‘Innovations in Governance).

UN HABITAT and Dubai Municipality, 2004 – Dubai International Award for Best Practices (Category ‘Urban Governance : Citizen-Government Partnership & Responsiveness in the Public Sector’).

Initiatives for Weaker Sections

-- 65% of Delhi’s planned budget for 2012-2013 allocated for social sector

-- There are 37 Jan Aahar Centres in the city that provide healthy food for a mere Rs. 15

-- 17 Aapki Rasoi centres provide free food for homeless people

-- Under Annashree Yojana Rs. 600/month is being transferred to most vulnerable families under the name of the senior most female member of the household. Over 1.2 lakh families are covered under it – it covers price differential between ration cereals and market cereals

-- A loan of Rs. 5 lakhs is made available to entrepreneurs of weaker sections under Delhi Swarozgar Yojna scheme

Pension Scheme

Rs. 1500 offered as monthly assistance to

-- Differently-abled (Rs. 1500/-)

-- Senior Citizens (60-70, Rs. 1000/-, and above Rs. 1500/-)

-- Widows (are also covered under Annashree Yojana)

-- Destitute Women (Rs. 1500/-)

-- Transgenders (Rs. 1500/-)

-- AIDS patients (Rs. 1000/-)

Benefitting 6 Lakh people in the city

The pension amounts are highest in India


-- e-Procurement solution for purchasing of goods and services, all tenders are e-procured from third party

-- Bringing transparency and efficiency in the procurement process

-- Implemented and covers all departments / corporations

-- More than 37000 tenders have been floated on e-Procurement platform so far


-- Total cases – approximate 55 Lakh cases

-- Resolved within stipulated time – 51 Lakh

Impact: Getting Service Faster, Decrease in the number of cases of delayed service


-- Digitisation of land records under Land Acquisition Act 1894 completed

-- Unit area method for taxation of House property

-- All mining banned in the State

-- Difference between circle rate and market rate reduced

-- First state to introduce VAT, and second state to have an RTI, before central legislation

-- Full e-stamping

-- Full computerisation of driving licenses, ration cards – all Aadhaar based

-- All benefits through direct cash transfer

-- Not a single Minister has been charge sheeted in Delhi in 15 years

Source: Business Wire India


Comment on this story