New Delhi, Delhi, India
Cincom SynchronyTM (www.cincom.com/synchrony) won a "Best of Show" award at Technology Marketing Corporation's (TMC®) INTERNET TELEPHONY® Conference and EXPO East 2008, held at the Miami Beach Convention Center, January 23-25. Cincom received the "Best of Show" award in the Call Center 2.0 category for its Synchrony call center and customer experience management solution, which was also a recipient of TMC's 2007 Product of the Year award announced in January.
Cincom Synchrony is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center. Synchrony streamlines handle times and improves service levels by giving agents immediate access to all relevant customer information - including underlying disparate applications. Inbound and outbound interaction management provides consistency across all touch points and enables comprehensive reporting and analytics for improved customer experience management.
The Best of Show awards are presented to companies unveiling the most impressive new products or new releases at the show. Each winner displayed and demonstrated their product on the INTERNET TELEPHONY EXPO show floor, and the namesake magazine will also feature the award recipients in its March 2008 issue.
Cincom Synchrony has earned numerous awards over the past few years including the prestigious 2007 Product of the Year Award and 2006 Editors Choice Award from Customer Interaction Solutions magazine.
About Cincom Systems
Cincom delivers and supports innovative software and services to simplify complex business processes. For nearly 40 years, Cincom has empowered thousands of clients worldwide to outperform the competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.
Cincom serves clients on six continents including BMW, Citibank, Boeing, Ericsson, Penn State University, Milacron, Siemens, and Trane. For more information about Cincom's products and services, contact Cincom at +91 11 23737590, send an e-mail to info_india@cincom.com , or visit the company's website at www.cincom.com.
About TMC
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited websites in the world by alexa.com*, TMCnet serves as many as three-million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. (*alexa.com is an amazon.com company that ranks websites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
Source: Cincom Systems India Pvt. Ltd. (Business Wire India)
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