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| Home / India News / 2007 / December / December 6, 2007 The 'Best-in-Class' Take Centre Stage at the Frost & Sullivan's Voice of Customers 'Industry Excellence Awards' in the Indian Automation and Gensets Market |
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Mumbai, Maharashtra, India
Frost & Sullivan, a global growth consulting company, hosted the Voice of Customers - Industry Excellence Awards in the Indian Automation and Gensets market, the first of its kind for the industry in India, at Bangalore on 5th of December 2007.
Based on detailed end-user research and customer feedback on various parameters, 31 award titles were presented to companies in recognition for their pioneering efforts with regards to their product lines, innovative distribution strategies, customer service and support par excellence, outstanding contribution to the industry or for achieving a competitive or customer-based leading position in the Indian Gensets and Automation Industry.
According to Mr. Amol Kotwal, Industry Manager, Energy and Power Systems Practice, Frost & Sullivan, "The rapidly expanding Indian Genset market offers plenty of opportunities to existing as well as new players. A host of multinationals are making efforts to increase their footprint in the approx. INR 25 Billion Indian Genset market. The Most Preferred Brand in the various end-user segments of Gensets - Manufacturing, IT, Realty, Hospitality, Construction, Telecom etc., - reflects the customers' endorsement of preference and satisfaction. These Industry Excellence Awards recognize companies that have demonstrated pioneering efforts in building customer equity."
Mr. Niju V, Industry Manager, Automation and Electronics Practice, Frost & Sullivan, said "In the automation and drives market, primarily driven by user preferences, companies are striving hard to maintain end-user loyalties through distinct a competitive edge. To identify the best practices being followed by the Industry, and bring forth the perception of the users, the Voice of Customers - Industry Excellence awards was conceptualized."
Frost & Sullivan followed a rigorous methodology for selecting the Award Recipients. Detailed end-user / customer interviews with key decision makers (drawn from relevant functional departments) from various industry segments were conducted. These interviews were executed across various locations in India using the questionnaire tool. Respondents assigned ratings on a 7-point semantic scale reflecting their satisfaction on various attributes within a given criterion. Weightages were assigned to different criteria based on their perceived importance. Winners within a category were selected using powerful statistical analysis to compare the aggregated scores on attributes and rank assigned to different brands for relative position.
Honoring the 'Best':
Frost & Sullivan 2007 Voice of Customer - Genset Industry Excellence
Awards (India)
----------------------------------------------------------------------
Category Award Recipients
----------------------------------------------------------------------
Corporate Image / Reputation Leadership Cummins India Limited (Power
Generation Business Unit)
----------------------------------------------------------------------
Customer Service Leadership Cummins India Limited (Power
Generation Business Unit)
----------------------------------------------------------------------
Best Bang for the Buck Kirloskar GREEN
----------------------------------------------------------------------
Most Preferred Brand in Commercial and Honda Siel Power Products
Small business segment (less than 5 Limited
KVA)
----------------------------------------------------------------------
Most preferred Brand - Commercial and
Medium Enterprise segment (greater Kirloskar GREEN
than 10 KVA upto 100 KVA)
----------------------------------------------------------------------
Most Preferred Brand in Manufacturing &
Process Industry segment (less than Kirloskar GREEN
250 KVA)
----------------------------------------------------------------------
Most Preferred Brand in Manufacturing & Cummins India Limited (Power
Process Industry segment (greater than Generation Business Unit)
250 KVA)
----------------------------------------------------------------------
Most Preferred Brand in IT, Realty and Cummins India Limited (Power
Hospitality segment Generation Business Unit)
----------------------------------------------------------------------
Most Preferred Brand in Telecom (Cell- Mahindra & Mahindra Limited
sites) segment (Mahindra Powerol Business)
----------------------------------------------------------------------
Most Preferred Brand in Construction Cummins India Limited (Power
and Infrastructure segment Generation Business Unit)
----------------------------------------------------------------------
Frost & Sullivan 2007 Voice of Customer - Automation Industry
Excellence Awards (India)
----------------------------------------------------------------------
Category Award Recipient
----------------------------------------------------------------------
Product Leadership in the Indian PLC Siemens Ltd.
Market
----------------------------------------------------------------------
Service Support Leadership in the Rockwell Automation India Ltd.
Indian PLC Market
----------------------------------------------------------------------
Channel Support Leadership in the Messung Systems Pvt. Ltd.
Indian PLC Market
----------------------------------------------------------------------
Brand Leadership in the Indian PLC Rockwell Automation India Ltd.
Market
----------------------------------------------------------------------
Product Leadership in the Indian HMI Siemens Ltd.
Market
----------------------------------------------------------------------
Service Support Leadership in the Messung Systems Pvt. Ltd
Indian HMI Market
----------------------------------------------------------------------
Channel Support Leadership in the Rockwell Automation India Ltd.
Indian HMI Market
----------------------------------------------------------------------
Brand Leadership in the Indian HMI Siemens Ltd.
Market
----------------------------------------------------------------------
Product Leadership in the Indian SCADA ABB Ltd.
Market
----------------------------------------------------------------------
Service Support Leadership in the Schneider Electric India Pvt.
Indian SCADA Market Ltd.
----------------------------------------------------------------------
Brand Leadership in the Indian SCADA ABB Ltd.
Market
----------------------------------------------------------------------
Product Leadership in the Indian AC ABB Ltd.
Drives Market
----------------------------------------------------------------------
Service Support Leadership in the Danfoss Industries Pvt. Ltd.
Indian AC Drives Market
----------------------------------------------------------------------
Channel Support Leadership in the Schneider Electric India Pvt.
Indian AC Drives Market Ltd.
----------------------------------------------------------------------
Brand Leadership in the Indian AC Larsen & Toubro Ltd.
Drives Market
----------------------------------------------------------------------
Product Leadership in the Indian DC ABB Ltd.
Drives Market
----------------------------------------------------------------------
Service Support Leadership in the Control Techniques India Pvt.
Indian DC Drives Market Ltd.
----------------------------------------------------------------------
Brand Leadership in the Indian DC Siemens Ltd.
Drives Market
----------------------------------------------------------------------
Product Leadership in the Indian DCS Honeywell Automation India
Market Ltd.
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Service Support Leadership in the Yokogawa India Ltd.
Indian DCS Market
----------------------------------------------------------------------
Brand Leadership in the Indian DCS Honeywell Automation India
Market Ltd.
----------------------------------------------------------------------
Source: Business Wire (Business Wire India)
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