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Mumbai, Maharashtra, India
Frost & Sullivan, a global growth consulting company, presents the Industry Excellence Awards (Voice of Customers), which will see India's most illustrious names compete for 31 most coveted titles in the Indian Automation and Gensets Market at Hotel Grand Ashok, Bangalore, on December 5th, 2007.
Held for the first time ever in India, these Voice of Customer (VOC) awards would be presented to companies in recognition of their pioneering efforts with regards to their product lines, innovative distribution strategies, customer service and support par excellence, outstanding contribution to the industry or for achieving a competitive- or customer-based leading position in the Indian Genset and Automation Industry.
Best Practices followed by the leading Automation and Genset companies operating in the Indian market were evaluated for the year 2007, in order to recognize their achievements.
According to Amol Kotwal, Industry Manager, Energy and Power Systems Practice, Frost & Sullivan, "The rapid growth of India's manufacturing and Services (IT/ITES, Retail etc.) sector coupled with Power deficit acts as a major driver for the robust growth of Genset market in India. The Genset market is witnessing considerable change in dynamics with a host of MNC's making efforts to increase their footprint in the Indian market, followed by expansion plans of incumbents who are keen to exploit the growth opportunities. Customer feedback and satisfaction assessment provides insights on how companies are placed in this market as compared to their competitors."
Niju V, Industry Manager, Automation and Electronics Practice, Frost & Sullivan, says, "The Indian Automation and Drives market has been able to choose products from a plethora of makes and models. Automation and Drives companies are finding it difficult to differentiate themselves as technological differences blur and brand loyalty wane. Acceptance and endorsement from the users turn out to be the ultimate recognition for competitors in this market. Voice of Customer award brings out the perception of the users on the different makes and recognizes the best practices being followed by the automation and drives companies."
The Awards program is expected to draw attendance from Business Leaders, Strategy Heads and other Senior Executives from the industry as well as companies in key end-user sectors such as IT/ITES, Manufacturing, Telecom, Pharma, Chemicals, F&B, Hospitality, Construction and Realty, etc.
The eminent corporate personalities gracing the occasion are P. Swaminathan, ED - Bharti Airtel; V S Rawat, CTO - Bharti Airtel; Amit Kumar, VP - Cummins Sales & Service; Rampraveen Swaminathan, VP & Business Head - Cummins India Ltd.; Vijay Varma, Sr VP - Kirloskar Oil Engines Ltd.; N A Joshi, Sr. VP and SBU Head - Kirloskar Oil Engines Ltd.; Sanjiv Chanchodia, COO - Essar Telecom Infrastructure; P. Palaniappan, VP - Mahindra Powerol; Salil Kumar, Head (Sales & Mktng) - Honeywell; Mr. Verma, VP - Automation & Drives, Siemens Ltd.; N K Duggar, Exec VP - United Breweries.
The 31 award categories to be contested include:
Genset Industry Excellence Award:
1. Voice of Customer Award - Corporate Image/Reputation Leadership
2. Voice of Customer Award - Customer Service Leadership
3. Voice of Customer Award - Best Bang for the Buck
Voice of Customer Award - Most preferred Brand in Telecom (cell-
4. site) segment
Voice of Customer Award - Most preferred Brand in Construction and
5. Infrastructure segment
Voice of Customer Award - Most preferred Brand in Commercial and
6. Small Business segment (less than 5 KVA)
Voice of Customer Award - Most preferred Brand in Commercial and
7. Medium Business segment (greater than 10 KVA upto 100 KVA)
Voice of Customer Award - Most preferred Brand in the
8. Manufacturing and Process Industry segment (upto 250 KVA)
Voice of Customer Award - Most preferred Brand in the
9. Manufacturing and Process Industry segment (more than 250 KVA)
Voice of Customer Award - Most preferred Brand in the IT, Realty
10. and Hospitality segment
Automation Industry Excellence Award
1. Product Leadership in the Indian PLC Market
2. Service Support Leadership in the Indian PLC Market
3. Channel Support Leadership in the Indian PLC Market
4. Brand Leadership in the Indian PLC Market
5. Product Leadership in the Indian HMI Market
6. Service Support Leadership in the Indian HMI Market
7. Channel Support Leadership in the Indian HMI Market
8. Brand Leadership in the Indian HMI Market
9. Product Leadership in the Indian SCADA Market
10. Service Support Leadership in the Indian SCADA Market
11. Brand Leadership in the Indian SCADA Market
12. Product Leadership in the Indian AC Drives Market
13. Service Support Leadership in the Indian AC Drives Market
14. Channel Support Leadership in the Indian AC Drives Market
15. Brand Leadership in the Indian AC Drives Market
16. Product Leadership in the Indian DC Drives Market
17. Service Support Leadership in the Indian DC Drives Market
18. Brand Leadership in the Indian DC Drives Market
19. Product Leadership in the Indian DCS Market
20. Service Support Leadership in the Indian DCS Market
21. Brand Leadership in the Indian DCS Market
Source: Business Wire (Business Wire India)
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