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| Home / India News / 2007 / August / August 22, 2007 Sify Launches 'Hosted Contact Center Solutions' |
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Mumbai, Maharashtra, India
Sify Limited (Nasdaq National Market: SIFY), a leader in the Enterprise Services and consumer Internet services in India with global delivery capabilities, today launched its Hosted Contact Center Solutions developed on a platform provided by Aspect Software, a global leader in Contact Center Solutions. The partnership with Aspect Software promises the delivery of best-of-breed technology solutions for the contact centre industry in India.
Speaking on the occasion, Mr. P J Nath, Executive President, Sify Enterprise Solutions, said, "This product and service is the next generation in contact center solutions, for it offers the dual advantage of being a hosted solution with the flexibility of a pay-per-seat pricing model".
Advantages of Sify's Hosted Contact Center Solution:
Sify's hosted contact center solution will enable companies to focus on managing their core functions and operations rather than on installing, managing, and maintaining the complex technology infrastructure of a contact center.
-- Enables savings on substantial capital outlays in setting up new contact centers.
-- Takes customer interaction capability to the next level by unifying interactions across the web, mail & voice to manage customer interactions more efficiently
-- Enables flexibility of requirements on demand
Thus taking customer service to the next level in service driven enterprises.
Affordable, high quality solution for the Indian markets:
Sify is a leading provider of managed voice services to contact centers in India. This innovative offering completes the company's comprehensive product portfolio for the international contact centre market in India. It will also enable growth of the domestic contact center industry by making possible cost effective regionalized contact center operations for both large and small enterprises.
Enables compliance with the 'Do Not Call' registry:
Sify's hosted contact center solution has been designed keeping in view the Supreme Court order pertaining to the "Do-not-call Registry" and enables organizations to implement this quickly and easily.
About Sify
Sify is among the largest Internet, network and e-Commerce services companies in India, offering end-to-end solutions with a comprehensive range of products delivered over a common Internet backbone infrastructure. This Internet backbone reaches 221 cities and towns in India. A significant part of the company's revenue is derived from Corporate Services, which include corporate connectivity, network and communications solutions, security, network management services, enterprise applications and hosting. A host of blue chip customers use Sify's corporate service offerings. Consumer services include broadband home access, dial up connectivity and the iWay cyber cafe chain across 163 cities and towns. Sify is recognized as an ISO 9001:2000 certified service provider for network operations, data center operations and customer support, and for provisioning of VPNs, Internet bandwidth, VoIP Solutions and integrated security solutions, and BS7799 certified for Internet Data Center operations.
For more information about Sify, visit www.sifycorp.com
Forward Looking Statements:
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. The forward-looking statements contained herein are subject to risks and uncertainties that could cause actual results to differ materially from those reflected in the forward-looking statements. Sify undertakes no duty to update any forward-looking statements.
For a discussion of the risks associated with Sify's business, please see the discussion under the caption "Risks Related to Our Business" in the company's report on Form 6-K for the quarter ended December 31, 2006 which has been filed with the United States Securities and Exchange Commission and is available by accessing the database maintained by the SEC at www.sec.gov.
Source: Sify Limited (Business Wire India)
Press release presented here is sourced from the Source mentioned above and is provided on as-is basis. Please contact the Company / Source directly for any further information in regard to this release. This website will be unable to assist you in regard to the accuracy or correctness of information in this release.