The Niwali Test-O-Boost Health Store Cultivates Success as It Expands Its Team
April 22, 2014 - MIAMI, FL
When the Niwali Test-O-Boost Health Store first entered the online market, it set itself the goal to impact the lives of a billion people around the globe. In order to achieve this goal, the company has constantly been expanding its operations and now has grown its team to more than 100 people. A big factor of Niwali's success is the motivated team that is dedicated to delivering superb service to customers. The company in return makes an effort to create a pleasant work atmosphere, offers incentives in the form of an extensive bonus system and treats employees with little gifts and perks.
In order to manage their growing customer base and the increased number of employees, the Niwali Test-O-Boost Health Store has been implementing software solutions to streamline its operations to make processes easier and more efficient. One solution the company has applied is the rhythm coaching software from Gazelle that enables the company to develop strategies, supervise projects and follow up with any issues that arise along the way. Another helpful solution is the Humantelligence software that improves the communication within the company thanks to the cloud-based platform, and is a helpful tool to organize, prioritize and expedite arising tasks. As a result, employees can seamlessly work together and customers get to enjoy their even faster service.
Customer service is key at Niwali. Because the company is selling products online, phone support is essential to guarantee that customers always have somebody available for questions they may have. To that end more than 50 people are ready to answer phones to ensure that all incoming calls are answered within 15 seconds. The phone service, which is provided by the Niwali team, is monitored to make sure the high quality is maintained. Aside from the excellent personal service, the organization is also putting the Internet to good use where it launched a free forum, Alpahamaletribe.com, where men can find tips and tricks for a happier and healthier life. In addition to that, Niwali recently launched a podcast in cooperation with James Swanwick that just made no. 2 in the iTunes podcast charts. The podcasts contain interviews that aim at entertaining and educating listeners at the same time.
When it comes to the products, the Niwali Test-O-Boost Health Store is constantly striving to improve its products. One major step was switching from gelatin caps to vegetable capsules that have considerably healthier properties and are also suited for vegetarians and customers with religious food restrictions. The most popular product in the online store is Advanced Test-O-Boost, which boosts testosterone levels, which in turn helps to increase muscle mass. Other products aim at weight management, immune support, vitamins and personal care. All supplements are formulated with the plants and herbs from ancient Shamanic, Chinese and Ayurvedic medicine. These extremely potent extracts detoxify the body and contain vital minerals and vitamins.
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