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Portugal's ZON Multimedia selects Ericsson for IT Managed Services

July 4, 2012 - Stockholm, Sweden

* Two-year managed services contract to operate and maintain ZONMultimédia's IT data centers

* Partnership enables ZON to have faster launches and enhanced quality of service for its customers

* Managed services is becoming a reality for a broader range of adjacent industries to telecom

To provide its consumers with the best user experience, ZON Multimédia -Portugal's leading pay TV and internet provider - has selected Ericsson(NASDAQ: ERIC) as consulting, systems integration and managed services partnertooperate and maintain its data centers. Under the two-year contract, Ericssonisresponsible to optimize the operational performance of ZON's informationsystemsand information technologies (IS/IT).

With more than 1.6 million customers and a countrywide optical fiber network,ZON is the main operator of subscription-based TV and new-generation broadbandservices in Portugal. By assigning responsibility for its IS/IT management toEricsson, ZON gains efficiency and flexibility in its operations and canincreasingly focus on providing enhanced quality for its customers and fasterlaunch new services.

Luís Lopes, Chief Operating Officer, ZON Multimédia, says: "We havechosenEricsson due to its global experience and local competence in managing complexprojects. Ericsson has proven to have the required capability to deliver ITservices and I am confident that this deal will allow us to become moreefficient in our operations and more competitive in the market. By partneringwith Ericsson we are able to better focus on further developing our offeringforZON customers."

Valter D'Avino, Vice President and head of Managed Services, Ericsson, says:"Operators are facing an increasingly complex IT landscape and need to findwaysto simplify their IT operations. By our managed services and consulting andsystems integration capabilities we have reinforced our IT capabilities,takinga new leading role in the modernization and optimization of ITinfrastructures,with the same commitment and professionalism that we have demonstrated intelecom projects. This contract is a further proofpoint of Ericsson as atrustedpartner for the complete ICT environment."

Under the agreement, Ericsson assumes responsibility for the daily operationandmaintenance of ZON's data centers, including hardware, software, operatingsystems, databases, backups and storage. Additionally, Ericsson will act as aconsultant and systems integration partner, contributing to the optimizationofIT processes - specifically, through the conception and definition of aservicescatalogue - and use of industry standards such as Information TechnologyInfrastructure Library (ITIL).

This announcement builds on Ericsson's strong momentum in the areas of managedservices, consulting and systems integration and the increased demand forend-to-end network and IT capabilities. Ericsson now manages IT platforms onbehalfof operators that serve about 400 million subscribers worldwide.

About Ericsson Managed Services:

Globally, Ericsson has experience from more than 300 managed servicescontractsin more than 100 countries. Ericsson manages networks on behalf of operatorsthat serve more than 900 million subscribers worldwide. By teaming up withEricsson, operators can strengthen their competitive edge through improvednetwork availability and capacity, while reducing their operating costs. This,in turn, increases market growth for mobile services, which helps improve thequality of services and the end-user experience.

About Ericsson Consulting & Systems Integration:

Worldwide, Ericsson delivers more than 1,500 consulting and systemsintegrationprojects every year in multi-vendor and multi-technology environments totelecomoperators, governments, utilities and transport organizations. These rangefromend-to-end transformation projects to single-solution assignments. EricssonConsulting and Systems Integration and its 12,000 professionals are part ofEricsson Global Services, with more than 57,000 in-house service professionalsworking in 180 countries. This includes more than 45,000 professionals whoworkclosely with customers and more than 10,000 in our global service centers.Altogether, including an average of more than 15,000 subcontractors, Ericssonhas access to over 70,000 service professionals well positioned to supportcustomer needs for services around the world.


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Ericsson is the world's leading provider of communications technology andservices. We are enabling the Networked Society with efficient real-timesolutions that allow us all to study, work and live our lives more freely, insustainable societies around the world.

Our offering comprises services, software and infrastructure withinInformationand Communications Technology for telecom operators and other industries.Todaymore than 40 percent of the world's mobile traffic goes through Ericssonnetworks and we support customers' networks servicing more than 2.5 billionsubscribers.

We operate in 180 countries and employ more than 100,000 people. Founded in1876, Ericsson is headquartered in Stockholm, Sweden. In 2011 the company'snetsales were SEK 226.9 billion (USD 35.0 billion). Ericsson is listed on NASDAQOMX, Stockholm and NASDAQ, New York stock exchanges.

Portugal's ZON Multimédia selects Ericsson for IT Managed Services:

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Source: Ericsson via Thomson Reuters ONE[HUG#1623961]


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