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Communication is the Key to World-class Leadership, Says Hays Japan

June 19, 2012 - Tokyo

Business leaders find communication skills vital to effectively managing international organizations, says Hays Specialist Recruitment Japan KK ("Hays Japan"). In its latest Hays Journal, out this week, the recruiter explores the growing importance of communication in international people management. To access the Hays Journal please visit:

Christine Wright, Hays' Japan-based Operations Director for Asia, says: "For business leaders in a global, 24/7 environment, effective communication is increasingly critical to success in managing a multi-lingual and multi-cultural team, spanning different time zones and markets.

"Even the most globetrotting manager cannot be everywhere at once. The world of work is increasingly complex, and in our experience of recruiting world-class leaders, strong communication skills are vitally important. Leaders who communicate effectively remain attuned to the diversity of global teams' cultural and social expectations. This includes awareness of the challenges of managing people whose first language is something other than their own.

"In developing these skills, experience is important but talent development is also critical. Leaders can learn the skills and qualities necessary to build, engage and foster team spirit across different time zones and geographies. Many organisations run their own diversity and inclusion training programmes for managers, with tailored initiatives offered for those likely to work with staff across multiple geographies.

"This encompasses managing diverse ways of working, addressing differing leadership and cultural styles, the danger of ambiguity, and the benefits of picking up the phone - or even getting on a plane.

"For example, at Hays we run a global leadership development programme for top managers. This programme combines classroom study with executive coaching and virtual learning."

Hays also warns against relying on technology alone for communication. "Although technology plays an important role, both in training and day-to-day communication, it should not be used as a substitute for personal relationships. Networks are hugely important to learning and sharing the experiences of international leadership."

Hays, the world's leading recruiting experts in qualified, professional and skilled people.

About Hays

Hays is the leading global specialist recruiting group. It is the expert at recruiting qualified, professional and skilled people worldwide.

Hays Specialist Recruitment Japan KK ("Hays Japan") operates across the private sector, dealing in permanent positions, contract roles and temporary assignments. Hays Japan is the only foreign recruitment company in Japan to operate specialist business units composed of professionals with experience and expertise in the sectors they cover. Hays Japan's thirteen specialisms span Accountancy & Finance, Banking, Finance Technology, Human Resources, Hays Resource Management, Information Technology, Insurance, Legal, Life Sciences, Office Professionals, Property, Sales & Marketing and Supply Chain.

Hays Japan is also the only foreign recruitment company in Japan to operate three local offices, serving the Kanto region from Akasaka and Shinjuku, and Kansai from central Osaka.

Hays Japan is the local representative office for Hays plc, which is a global company with more than 7,988 staff operating from 247 offices across 33 countries.

Hays operates in the following countries: Australia, Austria, Belgium, Brazil, Canada, Chile, China, Columbia, Czech Republic, Denmark, France, Germany, Hong Kong, Hungary, India, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Poland, Portugal, Russia, Singapore, Spain, Sweden, Switzerland, UAE, United Kingdom and USA.

Source: Hays


Keiko Asakura
Hays Japan
Marketing Manager
+81 3 3560 2813

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