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Stratus Launches Total Assurance Service Program


June 16, 2011 - Maynard, MA

Stratus Technologies, the leading provider of uptime assurance, today announced its new Total Assurance Service program for Stratus ftServer® systems. The Total Assurance Service program delivers the world's most aggressive response, resolution and uptime commitments for business-critical Windows, Linux and VMware operating environments.

Stratus' Total Assurance Service program includes guaranteed uptime, with fault response in less than 30 minutes should an issue arise. As part of the assurance program, Stratus' Virtual Machine Root Cause (vmRC) option delivers root cause issue determination and a permanent fix for software issues that occur in Red Hat Enterprise Linux, VMware and Microsoft Windows Server 2003 and 2008 virtual machines environments. The Total Assurance Service program also includes an unprecedented level of collaboration with other vendors that have products running on the customer's platform.

"For thirty years many of the most recognizable companies in the world have relied on Stratus to keep their mission-critical networks running without interruption," said Peter Flynn, Stratus vice president, worldwide customer services. "Ninety-nine percent of server incidents among our customers are resolved remotely without interruption of operation, and without requiring a Stratus service engineer to set foot on site. The Total Assurance Service program aims to improve on that even further. This is the most aggressive, most comprehensive uptime assurance capability the industry has to offer, bar none."

Stratus uptime assurance begins inside the ftServer system. All Stratus servers have an Automated Uptime Layer, middleware that is unique to the company's products. The middleware layer is software that proactively monitors more than 500 server components and sensors to identify, rectify and report faults before they can interrupt server operation. If a component needs to be replaced, the Automated Uptime Layer initiates a call to order the correct part for immediate delivery -- while the server continues full, uninterrupted operation. Customer replaceable parts are easily installed while the server continues to run.

The ftService offerings are built around proactive availability management, which is a combination of specialized technology and proactive monitoring by Stratus specialists. Stratus support technicians monitor ftServer systems over a secure global ActiveService™ network. Using system information provided by the uptime middleware, availability experts remotely diagnose and remediate complex issues 24/7/365 for Stratus servers anywhere in the world.

In addition to Total Assurance Service, additional uptime programs from Stratus include System Assurance, Platform Support, and Hardware Support. Details on all service programs are available at http://www.stratus.com/Services/SupportServices.aspx.

About Stratus Technologies
Stratus delivers uptime assurance for the applications its customers depend on most for their success. With its resilient software and hardware technologies, combined with proactive availability management, Stratus products help to save lives and to protect the business and reputations of companies, institutions, and governments the world over. To learn more about worry-free computing, visit www.stratus.com.

© 2011 Stratus Technologies Bermuda Ltd. All rights reserved.

Stratus and ftServer are registered trademarks of Stratus Technologies Bermuda Ltd. The Stratus Technologies logo is a trademark of Stratus Technologies Bermuda Ltd. All other marks are the property of their respective owners.

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Contacts:
Ben Haber
Racepoint Group
781-487-4641
bhaber@racepointgroup.com
www.racepointgroup.com

Ken Donoghue
Stratus Technologies
978-461-7269
ken.donoghue@stratus.com
www.stratus.com

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