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InQuira Wins Fifth TSIA Recognized Innovator Award for Innovation in Knowledge Management


May 6, 2011 - San Bruno, CA

InQuira, the leading provider of enterprise knowledge applications for multi-channel customer support, social CRM and sales enablement, today announced it is the recipient of the Technology Services Industry Association (TSIA) Recognized Innovator Award for Innovation in Knowledge Management. The company won the honor for its advanced dynamic content publishing capabilities at the spring 2011 Technology Services World (TSW) conference in Silicon Valley. InQuira's new capabilities address the issue of managing large volumes of community knowledge without the burden of traditional manual review processes. This fifth award also earned InQuira the distinction of becoming the first inductee into the Recognized Innovator Hall of Fame.

"Receiving such recognition from TSIA is a tremendous honor," said Mike Murphy, CEO of InQuira. "To be selected as a five-time winner and inducted into the Hall of Fame, we demonstrated how we work with leading enterprise and consumer brands within a wide range of industries to address the issue of knowledge bottlenecks, provide rapid delivery of high-value content, and ensure that mission-critical information receives the proper review and quality control."

The InQuira knowledge platform captures organizational insight and expertise and delivers this collective intelligence to a company's employees and partners. With the explosion of value content being shared in social communities, the InQuira platform leverages dynamic rules to determine high-value content and automates the process to structure and improve this information for valuable reuse. With InQuira, enterprises reach new levels of staff productivity, reducing internal costs, increasing employee satisfaction, and gaining a competitive advantage.

"Technology innovation is a driving force for businesses in every sector of the market," said John Ragsdale, vice president of technology research for TSIA. "InQuira was selected as a winner for its leadership in developing an innovative knowledge management solution that aims to improve the CRM marketplace. We were proud to honor them at our spring TSW event; and it was a very special privilege to recognize InQuira as our first Recognized Innovator Hall of Fame winner."

The Recognized Innovator Awards are the only independently judged awards program that recognizes innovation in technology services products and service offerings documented with customer case studies of measurable business value and results. The Recognized Innovators in each category were selected by a panel of judges, including industry experts and TSIA members.

For more information about knowledge management solutions, visit www.inquira.com. More information on Technology Services World and the Technology Services Recognized Innovator Awards can be found at www.technologyservicesworld.com.

For the latest updates on InQuira enterprise knowledge solutions for multi-channel customer support, social CRM and sales enablement:

About InQuira
InQuira Inc. is a leading provider of enterprise knowledge solutions that connect people to the answers they need. Companies around the world rely on InQuira solutions to increase customer satisfaction and loyalty with personalized interactions through Web self service, agent-assisted contact centers and knowledge intranets. InQuira was founded in 2002 and is headquartered in San Bruno, Calif. More information about InQuira is available at www.inquira.com.

About TSIA
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. Find TSIA online at www.tsia.com.

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Media Contact for InQuira:
Joe Franscella
Trainer Communications
Email Contact
925-271-8213

Media Contact for TSIA:
Suzanne Hite
410-774-5322
Email Contact

MarketWire

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