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In-Store, Online, Mobile ConnectSmart Solutions Turn JOEY Restaurants Team Members Into Conductors


March 29, 2011 - Louisville, KY

QSR Automations®, provider of the ConnectSmart® in-store, online, and mobile connected technology solutions for restaurant businesses worldwide, is supplying a comprehensive, customizable solution for JOEY Restaurant Group to aid in team member retention and satisfaction, reduction of training time, and enhanced food quality and guest relationships. Recognized for providing an extraordinary dining experience and an inspired menu in some of Canada's busiest restaurants, JOEY is implementing software and hardware from QSR's ConnectSmart solution for kitchen display; in-store seating, wait list, call aheads, reservations management; and, online and mobile call aheads and reservations.

"A critical component of our success at JOEY is hiring and promoting for key positions from within the company, so we first started working with QSR Automations when we needed to lower stress for our chefs in our extremely busy and highly complex kitchens," said Derek Boyd, director of information technology for JOEY Restaurant Group. "QSR's ConnectSmart solution has allowed our head chefs to become the conductor of a well-tuned orchestra, rather than a highly paid and struggling tuba player in the center of the band. And when we started relying on ConnectSmart to make our kitchens more peaceful -- we also grew our food quality, table turns, and guest satisfaction."

Before ConnectSmart, the JOEY chefs had to be more focused on managing the timing of items in the kitchen than on ensuring quality and execution. With the ConnectSmart Kitchen (CSK), each menu item from an order is displayed at the specific kitchen station responsible for preparing that item based on the cook times of all items that are part of the order. At the order display station, servers and managers know with a glance the status of their items and orders. Therefore, if an order is running late, the server can proactively communicate with the guest. In addition to the added efficiencies, improved table turn times, and better food quality gained from the CSK, the JOEY managers and headquarters team members have easy access to production data and speed of service metrics.

Boyd added, "Our next step was to connect our kitchen to our hostess stand to ensure accurate wait times and table status updates along with efficient seating. And now we are also adding online and mobile call aheads and reservations capabilities in a way that helps us reinforce our own carefully crafted branding. Ultimately, ConnectSmart is giving us even greater ability to enhance service because our team members in the restaurant are informed about guests while also keeping guests informed, we can reduce guest frustration during peak periods, and we can cater to guest convenience."

By adding ConnectSmart Hostess, which accurately provides and manages quotes for the wait list while ensuring effective suggested seating and server rotation based on rules that are designated by JOEY, the in-restaurant team members are able to see up-to-the-minute table statuses via an intuitive graphical floor view. Additionally, Hostess provides servers with access to data about guests, such as their favorite drink or the date of their last visit. ConnectSmart Hostess Mobile keeps up with team members on the move, making it possible to greet parties and update table statuses from anywhere in the restaurant. With the combination of CSK and Hostess, the entire restaurant team is empowered with critical guest data at all times in order to provide the most personalized guest service.

A highly recognized and respected restaurant brand, JOEY is able to leverage ConnectSmart to extend the brand to guests no matter where or when the guest would like to enter the wait list or make a reservation. With ConnectSmart WebAhead and ConnectSmart WebReserve, which are offered at an economical monthly fixed price per restaurant, guests can see the wait list in real time and add their name to the list, or can choose to make a reservation via the JOEY website or the JOEY app on their mobile phone.

"JOEY offers a truly unique environment, with a combination of extraordinary fine dining cuisine in a relaxed atmosphere perfect for romance, fun, and families -- and we must partner with innovative companies who can help us stay front of mind when our guests make their dining decisions," concluded Boyd. "With the comprehensive ConnectSmart solutions, we gain touch points to reach and care for our guests throughout their entire guest experience."

Later this year, JOEY is planning to implement ConnectSmart TeamAssist to add recipe viewer functionality at the kitchen stations. Fully integrated with the CSK or able to run stand-alone, TeamAssist is another powerful tool to help JOEY make training easy and fast while ensuring high quality for guests.

About JOEY Restaurant Group
JOEY Restaurant Group has been offering the best in premium casual dining since 1992. JOEY Restaurant Group operates 20 locations throughout BC, Alberta, Manitoba, Ontario and Washington State. The company is committed to offering an exceptional dining experience and engaging service in a fun, lively setting. For more information, please visit www.joeyrestaurants.com.

About QSR Automations®
QSR Automations® provides the revolutionary in-store, online, and mobile ConnectSmart® software and hardware solutions to help restaurant businesses around the world to measurably increase efficiency and quality, creating positive and memorable guest experiences each and every visit. Today, QSR's innovative guest management solutions include kitchen display, speed of service tracker, recipe viewer, seating and wait list management, in-store and online call aheads, in-store and online reservations, and guest messaging. Since 1996, QSR has connected thousands of restaurant companies of all sizes and concepts from across the globe to enhanced productivity, improved profit, and maximum guest delight. For more information, visit www.qsrautomations.com or contact QSR at qsr@qsrautomations.com or 502-297-0221.

The marks QSR Automations, ConnectSmart, ePic, xCeed, eXpert, KP-4000, WebAhead, and WebReserve are registered trademarks or trademarks of QSR Automations, Inc.

All other trademarks, products, and brand names mentioned in this document are the property of their respective owners.

Heather Pitts
QSR Automations
502-297-0221
Email Contact

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