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Cincom Systems Wins 2011 IBM Beacon Award for Best Industry Solution for Banking


February 22, 2011 - ORLANDO, FL

Cincom Synchrony, a customer experience management solution for contact centers, was named winner of the Best Industry Solution for Banking in the IBM Beacon 2011 Awards. Synchrony is a product from software and services provider Cincom Systems, an IBM Premier Business Partner. This prestigious honor is awarded each year to a select number of IBM Business Partners to recognize information technology excellence, commitment to skills attainment, industry knowledge and innovative solutions based on IBM products and services.

The Beacon Awards are an important element of IBM's Business Partner recognition program. Chosen from among hundreds of nominations by leading industry journalists, analysts and IBM executives, Beacon Award winners have set the standard for business excellence, innovative technology solutions, industry knowledge and client satisfaction.

"We are truly elated to receive a Beacon award. First, because it recognizes business excellence, innovation, ingenuity, and client satisfaction. Second, it recognizes our partnering achievements with IBM and finally, the award comes from IBM which is the most successful and prestigious firm in our industry," said Dave Wood, Managing Director of Cincom's Customer Experience Management Solutions. "We value the opportunity and privilege to partner with IBM and are honored that this award reflects IBM's confirmation that they value partnering with Cincom."

The IBM Beacon Awards provide a wide range of industry recognition, increased visibility and promotional opportunities to award winners and finalists. This year's awards recognized Business Partner achievements across 27 award categories.

"The IBM Beacon Awards recognize Business Partners who have delivered high value, innovative solutions that exemplify our focus on technical excellence, industry expertise and client satisfaction," said Rich Hume, general manager, IBM Global Business Partners. "We congratulate Cincom Systems on winning the Best Industry Solution for Banking and demonstrating their commitment to delivering innovation and business value to our mutual clients."

For more information about the IBM Beacon Awards, including information about winners and finalists, please visit
http://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/2010_beacon.html.

To learn more about IBM PartnerWorld, a comprehensive program that offers marketing and sales resources, training, certification and technical support to help create new revenue and market opportunities for IBM Business Partners, visit www.ibm.com/partnerworld.

About Cincom Systems
For 42 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services.

Cincom Synchrony
Cincom Synchrony is a Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings any CEM strategy to life in a realistic, operational model that grows business while improving operational results.

Related Links
Cincom Synchrony Collaborates with IBM to Enhance Call Center Customer Experience

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Media Contact:
Liz Harter
Cincom Public Relations
Lharter@cincom.com
513-612-2155

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